Endura Maintenance Guide

NOTICE

COMPLEX PROCEDURE REQUIRED.
The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly. If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance.

Issue

Endura Maintenance

Product Line

Pelco Video Management

Environment

All Endura Devices

Cause

Maintenance of Endura devices.

Resolution

Related Article: Recommended equipment power-off and power-on order for Endura Network Video Management System.

PREREQUISITES

 

MAINTENACE TASKS FOR ALL ENDURA DEVICES

  • Daily
    • Check front panel indicators. Refer to the installation manual for your specific product for detailed information.
  • Monthly
    • Verify devices are synchronizing with the time server.
      • Run a one time script using the command "date". See LL#11581 on how to perform a one time script. Compare the times to that of the System Manager. 
      • If there is a time sync issue see LL#10735 to resolve it.

 

MAINTENANCE TASKS FOR SM5000 / SM5200.

  • As needed
    • Remove cameras / encoders from Endura properly.
      • Log on to the web page of the NSM pool manager and remove the camera/encoder from the pool.
      • Delete the device from the SM database. See LL#10506.
      • IMPORTANT:
        • If playback of the removed camera is needed, do not run the “Delete from SM” option. Even with the camera physically removed, it will still appear in the Endura workstation as an offline camera. Although it is off line, playback is still possible by simply selecting the camera. Playback video access is determined by the storage policy of the storage pool. Once playback is no longer needed, “Delete from SM” can be run.
        • If the camera was removed by running “Delete from SM” and it no longer appears in the Endura workstation, the camera will need to be rejoined to the Endura system but not the storage pool. Once the camera has registered with the SM and is verified in the Endura workstation, it can be physically removed.
  • Weekly
    • Backup the SM database. See LL#9145.
  • Monthly
    • Generate a Camera Report and System Report. See LL#14493.

 

MAINTENANCE TASKS FOR NSM5200.

  • Daily
    • Check drive status lights.
      • Solid green: Indicates that there are no problems with read or write operations on the hard drive.
      • Solid red: Indicates that there is a problem with the hard drive.
      • Flashing red: Indicates that the hard drive is initializing.
    • Check alarms indicating recording loss.
      • Monitor the workstation for the alarm that reads “An error encountered when receiving input stream from one or more device.”
      • If the alarm is present, right-click and select Properties from the drop-down.
      • Click Diagnostics.
  • Weekly
    • Check the NSM5200 diagnostics. See LL#19037.
  • Monthly
    • Execute the script NSM HDD-RAID Array Status. See LL#15121 on how to execute this. If the array is not in an OK state, contact Product Support.
    • Execute the script NSM RAID Controller Card Battery Status. See LL#15121 on how to execute this. If the battery is not in an OK state, contact Product Support.
    • For detailed raid array information see LL#19038.

 

MAINTENANCE TASKS FOR EDGE DEVICES

  • VCD5202
    • Monthly
      • Refresh the devicesonline.dat file. See LL#10868.
      • NOTE: Perform this task on no more than two devices at the same time; otherwise, the load on the System Manager could increase.
  • NET5402R-HD
    • Monthly
      • Refresh the devicesonline.dat file. See LL#10789.
      • NOTE: Perform this task on no more than two devices at the same time; otherwise, the load on the System Manager could increase.
  • PELCO WORKSTATIONS (WS5050, WS5060, WS5070, WS5080)
  • ENCODERS / CAMERAS
    • Every 90 days.