IP camera motion detection settings change from Server Side to No Motion Detection after upgrading the Digital Sentry software.

Issue

Upgrading the Digital Sentry software from version 7.2.30 or below to versions 7.3.208 or 7.4.149 causes IP cameras configured for "Server Side" motion detection to change to "No Motion Detection". 

Configuration when running 7.2.30

 

 After upgrade to 7.3.208 or 7.4.149

Product Line

Pelco Video Management

Environment

  • All Digital Sentry platforms version 7.3.208
  • All Digital Sentry platforms version 7.4.149

Cause

The ability to choose "No Motion Detection" as a configuration option was added in Digital Sentry software version 7.3.208, this option was mistakenly selected when upgrading from an older DS version to either 7.3.208 or 7.4.149.

Resolution

Resolved with the release of Digital Sentry 7.4.320.7640, "Server Side" selection is no longer altered when upgrading.
 

Information on locating the latest version of Digital Sentry software, refer to article: Where can I download the latest version of Digital Sentry software.

Information on installing Digital Sentry software, please refer to the article: How to install the Digital Sentry Software Suite on Digital Sentry HVR(s) and NVR(s).