On an InVue client computer, alarms are not being received. When opening Windows 2000 DDE shares and selecting Shares/DDE Shares, an error pop-up window appears stating: Can't Bind to DSDM service

Issue

On an InVue client computer, alarms are not being received. When opening Windows 2000 DDE shares and selecting Shares/DDE Shares, an error pop-up window appears:

Product Line

TAC I/A Series

Environment

Wonderware for Intelligent Buildings (WIBS) 1.1

Windows 2000

Cause

NetDDE service is not running.

Resolution

Access the Services in Windows 2000 and start the NetDDE Service.  Modify its properties so that it runs automatically on bootup of Windows.