Unable to update VAS client configuration after initial setup using the Configuration Wizard. The Configuration Wizard and Client Email Configuration selections remain unselected or grayed out.

Issue

Unable to update VAS client configuration after initial setup using the Configuration Wizard.  The Configuration Wizard and Client Email Configuration selections remain unselected or grayed out.

Product Line

TAC I/A Series

Environment

I/A Series R2 Enterprise Server
Vykon Alarm Service Client 2.4x
Vykon Alarm Service Client  3.xx

Cause

For security reasons the Configuration Wizard and Client Email Configuration selections are only enabled (not grayed out) if the user is associated with the computer's Administrators group.

Resolution

Review the user accounts for the computer and make sure that the user name being used to login and operate the VAS client is associated with the computer's Administrators group. You may find that a local user needs to be added and used if the computer is part of a domain and IT does not allow that user to be a member of the Administrators group.