Find New Bacnet Device fails to find bacnet devices

Issue

Find New Bacnet Device fails to find bacnet devices

Product Line

Andover Continuum

Environment

Continuum CyberStation

Cause

Third Party bacnet software may interfere with the CyberStation Bacnet Find process

NOTE: There are other reasons that bacnet devices may not be found not covered within this document. See:

Resolution

  1. Stop the Bacnet service in Administrative Tools\ Services
  2. One example would be Cimetrics service Bacstac Protocol
  3. Once the bacnet devices have been found the bacnet service can be restarted, although it may be best to uninstall any non-Continuum bacnet software from a CyberStation