Does the DS ControlPoint Alarm Popup feature work with the DX4xxx series DVR's?

Issue

Enabling the Alarm Popup feature in DS ControlPoint does not produce alarm notifications or popups when an event is triggered on a DX4xxx series DVR.

Product Line

Pelco Video Management

Environment

  • DX4800HD
  • DX4800
  • DX4700HD
  • DX4700
  • DX4600
  • DX4500
  • DX4100

Cause

The DS ControlPoint Alarm Popup, Video Border and Alarm Search features are not supported with DX4xxx series DVR's.

Resolution

No, the DS ControlPoint Alarm Popup, Video Border and Alarm Search features are not supported with DX4xxx series DVR's.

Recommend using the native DX Emergency Agent utility to receive event information on a client PC.
The DX Emergency Agent software is part of the DX Series Client installation and is installed along with the client software.

 The DX Series Client (which includes the Emergency Agent) can be downloaded here : DX_Series_Client