Troubleshoot cameras not visible in NSM5200 WebUI Pools Tab.

NOTICE

COMPLEX PROCEDURE REQUIRED.
The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly. If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance.

Issue

Cameras are not visible in NSM5200 WebUI for addition to Recording Pool.

Product Line

Pelco Video Management

Environment

Endura NSM5200 Network Storage Manager.

Cause

  • Cameras may be associated to another recorder.
  • Secure mode is on.
  • TCP/IP default gateway is missing or wrong for NSM5200, SM5000/5200, or affected Cameras or Encoders.
  • Camera names contain ampersands (&), which are invalid.
  • Communication to Endura System Manager (SM5000 or SM5200) is out of sequence or otherwise malfunctioning.

Resolution

For best results, go through each section in order until resolution is reached.
 
NSM5200 has not been rebooted for many days
 
  1. From within Endura Utilities, Right click on the NSM5200 poolmanager and click SSH Into.
  2. If prompted log in using username root and password pel2899100.
  3. At the root prompt type in the command uptime and press Enter.

    This will display the duration of time in days, hours, minutes and seconds the NSM5200 has been running without a reboot.

    NOTE:  On lengthy uptimes the NSM5200 services may need to be restarted.
     
  4. To restart the nsxd type service nsxd restart.
  5. After all services have been restarted close and re-open the NSM5200 Pool Manager WebUI and navigate to the Pools tab. If camera is still not present, click the Refresh Cameras button.

 

Cameras are associated to another recorder

  1. From within Endura Utilities, Right click one or more of the affected Cameras or Encoders and navigate to Device Actions (Device Macros in older versions of Endura Utilities), and click Remove NVR Associations.
  2. Close and re-open the NSM5200 Pool Manager WebUI and navigate to the Pools tab. If camera is still not present, click the Refresh Cameras button.
     

Secure mode is on

  1. Verify that the bottom-frame within Endura Utilities displays an Open Lock icon, which indicates Secure mode is off.
    note: Secure mode is an outdated feature which has not been supported by Pelco Engineering for several years, and should never be on. If Secure mode is enabled, please contact Pelco Product Support at (800) 289-9100 before proceeding with any changes.
     

TCP/IP default gateway is missing or wrong for NSM5200, SM5000/SM5200, or affected Endura Cameras or Encoders

  1. All Endura devices must have a default gateway set. This can be verified using the route command in an SSH session.
  2. To correct...
    ...If using static IP addressing on Endura Devices, see LL#9025, LL#11678, or LL#9225.
    or...
    ...If using SM5000 to provide DHCP addressing to Endura Devices, see step 12 of LL#9973.
    or...
    ...If using a network switch or other DHCP Server to provide addressing to Endura Devices, consult your network administrator about properly configuring the DHCP/VLAN settings.
     

Camera names contain ampersands (&), which are invalid

  1. Remove any ampersands (&) from Camera names, see LL#10580.
     

Communication to Endura System Manager (SM5000 or SM5200) is out of sequence or otherwise malfunctioning

  1. Open the Diagnostics tab within Endura Utilities, and click the NSM5200 Pool Manager in question to begin diagnostics.
  2. Look for green or red indication regarding the status of Communication to System Manager...

    ...If Endura Utilities Diagnostics shows red (sequence number mismatch or other communication problem) -
    a. Follow LL#12262, then repeat steps 1-2.
    b. Follow LL#12558, then repeat steps 1-2.
    c. If communication problem persists, this indicates a network/switch malfunction or misconfiguration. Contact your Network Professional to verify/troubleshoot Multicast functionality.

    or...

    ...If Endura Utilities Diagnostics shows SM Communication shows green (good) -
    a. Using Google Chrome Internet Browser, open the address http://NSM_IP:10000/devices/webconfig and verify that the correct System Manager IP Address is shown. If not, there may be a conflict with another SM5000 (possibly a misconfigured Failover System Manager), contact Pelco Product Support at (800) 289-9100 for troubleshooting assistance.
    b. Obtain a packet capture from the NSM5200 (see LL#10743).