Resolve ext3-fs operating file system corruption on NVR5100 and DVR5300

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

  • Corrupt operating file system.

Product Line

Pelco Video Management

Environment

  • NVR5100
  • DVR5300

Cause

  • Corrupt operating file system

Resolution

Option 1 (recommended)

  1. Log into Endura Utilities using your admin login [Default username: admin, password: admin].

  2. Right click the device in Endura Utilities and select SSH into [Default username: root, password: pel2899100].

  3. Enter the command shutdown -rF now and press enter/return. The unit will reboot and do the ext3 filesystem check on the OS volumes prior to loading (usually extra 5 to 10 minutes added to normal reboot time).

 

Option 2

  1. Log into Endura Utilities using your admin login [Default username: admin, password: admin].
     
  2. Right click the device in Endura Utilities and select SSH into [Default username: root, password: pel2899100].
     
  3. Enter the following commands in order one at a time:

service hald stop
service nsdd stop
service syslog stop
service acpid stop
service postgresql stop
service PgAutoVacuum stop
service mced stop (*DVR5300)
swapoff /data/local_0/.swapfile
cat /proc/partitions and umount /dev/hdcX
(X = hdc volume needing repair)
fsck /dev/hdcX -y (X = hdc volume needing repair)
reboot