Encoder Friendly Name Mismatch

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

 When Encoder units auto populate in Endura Utilities they appear with one name (fig 1.) As soon as the Search or SM Search button is clicked the same encoder has an entirely different name (fig 2.)

Fig 1: Friendly Name from Encoder

Fig 2: Friendly Name from SM Database

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • NET53XXT series encoders All Versions
  • NET54XXT series encoders All Versions

Cause

The issue is caused by the encoder and the SM database not agreeing on what the real friendly name for the unit is. When the encoder device auto populates in Endura Utilities the name that is shown is what is stored on the encoder itself. As soon as the Search or SM Search buttons are pressed, the name the SM database has for the unit is shown.

Resolution

The option to update the Friendly Name stored on the device must be enabled in the Endura Utilities preferences. The device friendly name must be changed at least once for the change to be written to the encoder.

 

*Note - This procedure will cause the encoder to reboot which will result in loss of video.

  1. Open Endura Utilities
  2. Click on the Preferences tab
  3. In the Other Options section click the check-box next to Update real friendly names

  4. Click the Save Current as Default button

  5. Click Yes to save the changes
  6. Click on the Devices tab
  7. Expand the Encoder type and expand the individual encoder tree
  8. Click on the encoder with this issue
  9. Click the Device Description tab on the right-hand side
  10. In the Local Device section make a change to the Encoder’s friendly name (adding a single character should be enough to force the synchronization) and click Apply

  11. Change the name back to what the encoder should be named and click Apply