CX Ethernet IP Level communications troubleshooting

Issue

CX level controller seems to have lost ethernet communications

Product Line

Andover Continuum

Environment

Continuum

Netcontroller

CX

ACX

BCX

Cause

From time to time issues will be reported that controllers are offline at the IP level.

Resolution

Please click HERE for a troubleshooting document to help re-establish communications at the ethernet IP level.