ENC5416 video flashes from a Live Video display to No Video when using DS Control Point.

Issue

ENC5416 video flashes from a Live Video display to No Video when using DS Control Point.

Product Line

Pelco Video Management

Environment

  • DSSRV v7.2.46
  • DS ControlPoint v7.2.46
  • ENC5416

Cause

Configuring ENC5416 cameras to 7.5 IPS causes sporadic video loss in DS ControlPoint.

Resolution

Resolved with the release of Digital Sentry Software Suite v7.3.208

 

For information on downloading the Digital Sentry software, refer to article:  Where can I download the latest version of Digital Sentry software.