Invalid License Key prompt for IP camera during DS Quick Setup

Issue

When running the DS QUICK SETUP, the IP camera license is invalid

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • DSSRV
  • DS QUICK SETUP
  • LICENSE KEY
  • DS ARCHIVE UTILITY

Cause

License key used for DS Archive Utility is not transferrable to DS Quick Setup for IP camera addition.

Resolution

A new Pelco issued license is required for adding IP cameras to DSSRV.

DS Archive Utility will require it's own valid License Key when installed on a Server other then DSSRV.

Contact Pelco Sales to validate license was for the DS archive utility, if so then a new license has to be generated for the IP cameras.

NOTE: When entering the Product ID on the License Generator make sure that there are no spaces at the end.