Alarms not showing up in the alarm queue

Issue

No alarms are being displayed in the alarm queue. This includes alarms from any automation server that has been added underneath an enterprise server database or enterprise server alarms.

Product Line

SmartStruxure Solution

Environment

  • Workstation
  • Alarm Queue

Cause

This is a result of the alarm queue filter containing active filter conditions.

Resolution

Remove alarm filters:

  1. Click the Alarm Filter icon on the toolbar of the alarm queue.
  2. In the Select Conditions window, make sure that all of the alarm conditions have been removed or only the filters that you want remain. To remove an alarm condition, simply click the minus button on the far right side of the condition.
    Note: If a blank condition is left behind, it will prevent any alarm from being displayed in the alarm queue.