DS ControlPoint will not complete exports from a DX4XXX & DX8100 in .avi format.

Issue

DS ControlPoint cannot complete the exports for DX47/4800 & DX8100 in .avi formats

Product Line

Pelco Video Management

Environment

  • DS ControlPoint version 7.3.54 - 7.4.x

Cause

Software issue with DS ControlPoint 7.4 and below.

Resolution

Resolved with DS controlpoint software release 7.5.x.x Install or upgrade to DS controlpoint software version 7.5.x.x or higher.

 

Information on where to download the Digital Sentry software, refer to article: Where can I download the latest version of Digital Sentry software.

Information on how to upgrade the Digital Sentry software, refer to article: How to upgrade the Digital Sentry Software Suite on Digital Sentry HVR(s) and NVR(s).