Serial alarms are not auto selected on the DS ControlPoint alarm popup page.

Issue

When "Record Until RESET Received" is unchecked, the triggered serial alarms (zones) are not auto selected on the DS ControlPoint alarm popup page.

Product Line

Pelco Video Management

Environment

  • DSSRV  7.4.149 - 7.4.363
  • Digital Sentry NVs 7.4.149 - 7.4.363
  • DS ControlPoint 7.4.149 - 7.4.363

Cause

Software issue.

Resolution

Resolved with Digital Sentry software release 7.5.456. Install or upgrade to Digital Sentry software version 7.5.456 or above.

 

Information on where to download the Digital Sentry software, refer to article: Where can I download the latest version of Digital Sentry software.

Information on how to upgrade the Digital Sentry software, refer to article: How to upgrade the Digital Sentry Software Suite on Digital Sentry HVR(s) and NVR(s).