Digital Sentry (DSSRV) continues recording audio even if video recording is stopped using the manual record feature.

Issue

Using the Manual Record option in ControlPoint with audio, once the manual recording is off...the audio still records.

Product Line

Pelco Video Management

Environment

  • DSSRV 7.2.30 - 7.4.363
  • DS NVs 7.2.30 - 7.4.363
  • DS ControlPoint 7.2.30 - 7.4.363

Cause

Software issue.

Resolution

Resolved with Digital Sentry software release 7.5.456. Install or upgrade to Digital Sentry software version 7.5.456 or above.

 

Information on where to download the Digital Sentry software, refer to article: Where can I download the latest version of Digital Sentry software.

Information on how to upgrade the Digital Sentry software, refer to article: How to upgrade the Digital Sentry Software Suite on Digital Sentry HVR(s) and NVR(s).