Date, time and on screen display text is missing on the VCD5202

Issue

Camera name and time/date are missing from the VCD5202.

Product Line

Pelco Video Management

Environment

  • Endura VCD5202 All versions
  • Endura NET5402R-HD All Versions

Cause

The text color has been set to a color that is not able to be seen, or text display position has been set to none.

Resolution

note: The VCD5202 and the NET5402R-HD must be synced and registered with the SM prior to performing the steps outlined below.

  1. Open the WS5000 software.
  2. Select Setup.
  3. Select the Devices tab.
  4. Click the  icon to expand the Filter list.
  5. Under Filter Types choose Device Type.
  6. Under Device Type choose Monitor.

  7. Select the VCD5202 or NET5402R monitor in question from the Device list...

  8. Ensure that the Display date/time and Display name options are set as desired.
  9. Ensure that the Border option in the Colors sub group is set to a visible selection, such as white text on black background...
  10. Click Apply, Click OK.