Motion Detection Cannot be Enabled on Some NET53XXT Inputs

Issue

The motion detection service cannot be enabled on some NET53XXT inputs.

Product Line

Pelco Video Management

Environment

Endura NET53XXT version 1.4.0419

Cause

Version 1.4.0419 on the NET53XXT causes errors that prevent the motion detection service from being enabled on some channels.

Resolution

To resolve this issue, update the NET53XXT firmware to version 1.04.0444. To update the firmware on the NET53XXT, follow the procedure as explained in LL#11405. When the NET53XXT comes back Online, enable the motion detection service from the WS5000 software. For help enabling the motion detection service as well as configuring motion, please see LL#12138.