Sarix Camera will not switch to Day / Night mode.

Issue

When lighting ambient changes occur video is black, distorted, or void of display.  Color or Monochrome video is missing. 

Product Line

Pelco Cameras

Environment

All Sarix based cameras - all Day / Night models.

Cause

Installation, Application, Service, and Repair.

Resolution

The DAY / NIGHT switching function for Sarix camera could have a malfunction. Here are the steps for determining integrity:

  • Set the camera’s DAY / NIGHT MODE to MANUAL in browser; and select DAY then select NIGHT and see if the camera switches manually to color and BW video.

  • If this is successful than the problem is the camera’s software.
  • Reset the camera to factory defaults to resolve issue.

 

 

  • If this does not resolve the switching issue, replace the camera:
    Pelco will need the Serial Number of the camera  in order for the repair or replacement to process.

 

Adjust for fluorescent lighting Lessons Learned Article #10791