DX Series Client maximum password length of 8 characters for DVR connections.

Issue

Unable to connect to a DX8100 that has a password length of 10 characters.

Product Line

Pelco Video Management

Environment

  • DX Series Client
    • Version 1.0.1.0010
  • DX8100
  • DX8000
  • DX4700
  • DX4700HD
  • DX4800
  • DX4800HD

Cause

The DX8100 was configured with a password which used 10 characters but the DX Series Client only allows up to 8 characters to be entered for the password.

Resolution

Resolved with DX Series Client version 2.0.1.0036 or greater, the DX Series Client v2.0.1.0036 allows for up to 12 character password lengths.