A Connect Failed error is received when trying to view Sarix based IP cameras or encoders (NET540XT) on the VCD5000.

Issue

A "Connect Failed" message is received when trying to view Sarix based IP cameras or encoders (NET540XT) on the VCD5000.

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Endura NET540XT series encoders All versions
  • Endura VCD5000 All Versions

Cause

Sarix based IP cameras and encoders (NET540XT series) stream in H.264.  The VCD5000 is unable to decode H.264.

Resolution

The VCD5000 is unable to decode H.264. To view video from the Sarix based IP cameras and NET540XT encoders a VCD5202 must be used.

For more information on the VCD5202, please see the spec sheet.