Blue Screen of Death (BSOD) error may happen after imaging a DSSRV with 7.4.320 image.


The DSSRV can display an error message after a proper system reboot, the message reports "Windows has recovered from a unexpected shutdown" - Problem Event Name: BlueScreen.


The Event Viewer > System log will also report a BugCheck error "The computer has rebooted from a bugcheck".
Level: Error
Event ID: 1001
Source: BugCheck


Product Line

Pelco Video Management


  • Recovery Image version 7.4.320


Issue with 7.4.320 recovery image. 


Resolved with the release of the 7.4.363 recovery image, download the latest recovery image (DSSRV_USB_Recovery version 7.4.363 or above) for the DSSRV and recover the system.


For information on downloading the DSSRV_USB_Recovery image, refer to article: Where can I download recovery images or disks for Digital Sentry hardware?

For information on creating a bootable USB recovery key, refer to article: How to create a bootable USB key to re-image a DSSRV.