Grey image from a Panasonic model WV-SW355 IP camera in Digital Sentry software.

Issue

DS Video Server connects to the camera but gets a grey image with slight pixelation where objects move in the camera scene.

Product Line

Pelco Video Management

Environment

  • DSSRV
  • Digital Sentry software
    • 7.4.149
  • Panasonic WV-SW355 IP camera

Cause

Software issue.

Resolution

Resolved with the software release Digital Sentry v7.4.363


For information on downloading the latest DS software, refer to article: Where can I download the latest version of Digital Sentry software.

Information on upgrading the DS Software, refer to article: How to upgrade the Digital Sentry Software Suite on Digital Sentry HVR(s) and NVR(s).