Limit on number of simultaneous emails sent from Xenta Server

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

When many trend logs are linked to the same time object for emailing via a Receiver Group, some of the trend logs may not be sent.

Product Line

TAC I/NET, TAC Vista, Satchwell MicroNet, Satchwell Sigma

Environment

Xenta Server

Xenta 511, 527, 555, 701, 711, 721, 731, 913

Cause

The Xenta Server cannot send more than approx. 50-60 simultaneous emails before some are lost.  The limit appears to be dependent on the size of attached trend logs and the number of addresses in the Receiver Group list.

Resolution

For a single email address, split the trend logs into groups of no more than 40.  Link the logs in each group to a different time object and stagger the times at which they are sent.  If the Receiver Group definition contains multiple email addresses, reduce the number of trend logs in each group accordingly.