New installation of a Digital Sentry ENC5400 capture card shows yellow exclamation point in the Windows Device Manager

Issue

  • In Device Manager a PCI Serial Port list with a yellow exclamation point.
  • Device detail says "Drivers for this device are not installed. (Code 28)
  • Is there a driver for the ENC5400 card that need to install separately or should it have installed with the Digital Sentry software?

Product Line

Pelco Video Management

Environment

  • DSSRV / DSSRV2
  • ENC5400-2PORT / ENC5400-4PORT
  • ENC5416 / ENC5516

Cause

DS NVs (software only) platforms are not supported with the ENC5400-xPORT card.

Resolution

 To record existing analog cameras using Digital Sentry software, you can use a NET5500 Series encoder. If wanting to use an ENC5400-4PORT you will need to purchase a DSSRV2.
 

NOTE:

  • A mix of a ENC5416 with ENC5516 on the same DSSRV is not supported.  If multiple video encoders are needed they need to be the same model (ENC5516 or ENC5416).
  • ENC5516 analog video encoders are supported with DS v7.7.