DVR5100 Hybrid Video Recorder will not connect with Sarix IXS0 IP, Sarix IMS0 IP, Sarix IDS0 IP and Spectra IV IP TXB-N models with 1.8.2 or higher firmware.

Issue

When adding Sarix IXS0C IP, Sarix IMS0C IP or a Sarix IDS0C IP camera running 1.8.2 or higher firmware to the DVR5100 Hybrid Video Recorder and selecting initialize, it will display the message "Connection to IP Camera Failed".

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • Pelco IMS0C Series with Sarix technology version 1.8.2
  • Pelco IXSOC Series with Sarix technology version 1.8.2
  • Pelco IESOC Series with Sarix technology version 1.8.2
  • Pelco IDSOC Series with Sarix technology version 1.8.2
  • Pelco Spectra IV IP TXB-N with Sarix technology version 1.8.2
  • DVR5100 Hybrid Video Recorder any version

Cause

The DVR5100 supports standard definition cameras only and does not record HD stream.
Sarix Firmware 1.8.2 is Onvif Compliant and is not supported on the DVR5100 Series Hybrid Video Recorder.

Resolution

Will need to downgrade Sarix cameras to firmware 1.7.41

Note: For update procedure see LL#10718

See links below for the downgrade ppm file:

IDS0C-1.7.41.9110-O3.6725.ppm

IES0DN-1.7.41.8110-O3.6725.ppm

IMS0C10-1E-1.7.41.8264-O1.6725.ppm

IMS0DN10-1E-1.7.41.8266-O1.6725.ppm

IXS0C-1.7.41.9080-A1.6725.ppm

IXS0DN-1.7.41.9080-A1.6725.ppm

TXB-N-1.7.41.2084-O1.6725.ppm