BACnet Alarms from BCX controller are no longer being logged to the database while alarms from b3 and third party controllers continue to be delivered.

Issue

  • All alarms were working originally.
  • Several weeks ago the BCX alarms stopped being logged to the database.
  • B3 and third party controllers continue to log alarms to the database.

Product Line

Andover Continuum

Environment

  • BCX4040
  • Guarantee Delivery
  • BACnet alarms

Cause

Guarantee Delivery is not checked in the Event Notifications

Resolution

Once Guarantee Delivery is checked in the Event Enrollment configuration, alarms will begin to be delivered.