Does the Digital Sentry email notification work using a Google Gmail account?

Issue

Email notification in DS Admin is not working using a Gmail account.

DS gmail Setup.

Product Line

Pelco Video Management

Environment

  • Digital Sentry software 7.4.320 and below
  • DSSRV
  • DS NVs
  • Email Notification - Gmail Account

Cause

Digital Sentry software versions 7.4.320 and below do not support TLS (Transport Layer Security) required for use with Google Gmail email accounts.

Resolution

Upgrade the Digital Sentry software to version 7.4.363 and above.

 

Works with smtp.gmail.com with the following configuration:

SMTP Server:  smtp.gmail.com
Email sent from domain name:   gmail.com
**Port:  25
User Name:  Your gmail UN
Password:    Your gmail PW

 

**Note: Depending on your area, ports 465 or 587 can also be used if port 25 fails.  

For information on upgrading your Digital Sentry recorder, refer to article: How to upgrade the Digital Sentry Software Suite on Digital Sentry HVR(s) and NVR(s).