COM1 or 2 is not detected in Device Manager.
Pelco Video Management
- Serial Port COM 1 - 2
The internal COM ports are disabled and capped by default.
Reboot the system by going to START > Shutdown > Restart
When the PELCO by Schneider-Electric screen is displayed, start pressing the DELETE key around once a second until the BIOS loads.
Use the Arrow keys and select Advanced. Then arrow down and select NCT6776F Super IO Configuration and press ENTER
Select the Serial Port (Serial Port 1 or 2) you would like to enable and press ENTER
Enable the port and then press the F4 key, when prompted select Yes and ENTER.
Note: There are caps covering the physical serial ports on the DSSRV which will need to be removed before use.
COM Port location on the DSSRV: