DS ControlPoint shows no video index in the search timeline bar when a camera title includes an apostrophe.

Issue

If an IP camera has been named with an apostrophe in the title (Example: Joe's Room) using DS Quick Setup, DS ControlPoint will not display any index information in the search timeline bar.

Product Line

Pelco Video Management

Environment

  • Digital Sentry version 7.0.08 - 7.4.363
  • DS ControlPoint
  • DSSRV
  • DS NVs

Cause

Software design/compatibility causing apostrophe to be an invalid character.

Resolution

Resolved with the release of Digital Sentry software version 7.5.609, install or upgrade to DSInstaller 7.5.609 or above.

Otherwise, remove apostrophes from the camera titles.

 

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