DSSRV may boot to a black screen when trying to run a recovery.

Issue

When using the DVI output on the DSSRV may cause the monitor to display a black screen when trying to boot off a USB, DVD or accessing the BIOS setup.

Product Line

Pelco Video Management

Environment

  • DSSRV
  • DVI Monitor

Cause

DSSRV display adapter is using the VGA instead of the DVI output.

Resolution

Connect a VGA monitor when doing a recovery to the DSSRV, when completed reconnect the DVI monitor. 

For VGA connection refer to article: Does the DSSRV (Network Video Recorder) support a VGA monitor?