How to configure a DSSRV for PTZ control using the ENC5416/ENC5516.

Issue

No PTZ control of connected PTZ cameras.

Product Line

Pelco Video Management

Environment

  • DSSRV - 7.3.208 and above
  • ENC5416/ENC5516
  • Analog PTZ Cameras

Cause

The DSSRV requires configuration in order to control PTZ cameras connected to a ENC5416/ENC5516.

Resolution

 
Verify the wiring from ENC5416/ENC5516 for PTZ control
 

  1. Each ENC5416/ENC5516 includes 2 RS422/485 PTZ ports (COM PORTS).
    Note: If using a ENC5516 please use the left COM port.


     
  2. Connect the wire pair from the camera to the ENC5416 on T+ and T- , the polarity needs to stay aligned

    Example: ENC5416/ENC5516 T+ connects to R+ on the camera. Pelco PTZ cameras use RS-422 when connecting to Pelco equipment.



     



Locate the COM ports assigned to the ENC5416/ENC5516 (USE the RV Diagnostic Tool)
 

  1. Open Services (Start > Search Bar and type services > select the Services listed under the Programs results)
     
  2. Locate the DigitalSENTRY services, stop the following services if running.
    1. DigitalSENTRY WatchDog Service (usually not running so if set to Manual it is normal)
    2. DigitalSENTRY Storage Service
    3. DigitalSENTRY VideoServer Service
       
  3. Run the DS RealVue Diagnostics Tool (Start > All Programs > Pelco > DS RealVue Diagnostics Tool)
     
  4. The RealVue Diagnostics Tool will display what COM ports have been assigned to the ENC5416's attached to the DSSRV. The COM ports assignment will be listed to the left of the video window.
    • Board 1 and Board 2 = 1st ENC5416/ENC5516
    • Board 3 and Board 4 = 2nd ENC5416/ENC5516
    • Board 5 and Board 6 = 3rd ENC5416/ENC5516
    • Board 7 and Board 8 = 4th ENC5416/ENC5516
       
  5. Document the COM assignments for the attached ENC5416/ENC5516's.



     
  6. Close the RealVue Diagnostic tool.
  7. Restart the services that were stopped in Step 2.

 

 
 Enable Com Port

 Configure the Serial Port and PTZ control in DS Admin
 

  1. Open DS Admin (Start > All Programs > Pelco > DS Admin)
     
  2. Navigate Available Systems > VAU and then click on the system listed directly under the VAU folder like a hyper-link (do not expand but click on - hand icon).
     
  3. The VAU configuration tabs will be loaded in the right hand window, click on the Serial Ports tab.
     
  4. Add the COM ports that are assigned to the ENC5416's found in the RealVue Diagnostic Tool to the Assigned COM Ports
     
  5. Highlight the first COM port listed in Assigned COM Ports and then select the General tab. 
     
  6. Change the Interface Type: to "PTZ" and the PTZ Type: to "Your cameras protocol - Pelco usually = Pelco D, No Parity", may need to click the "Get Types" button to populate a list of options.  Leave the rest of the options to defaults and then check the box for Active.

    Note: For information on Digital Sentry PTZ Protocols, refer to article: What PTZ protocols does the Digital Sentry software support?



     
  7.  Click Save.
     
  8. Repeat steps 5 - 7 for each additional COM port listed in the Assigned COM Ports window.
     
  9. In order for the changes to the Serial Ports to take effect, the DigitalSENTRY VideoServer Service needs to be restarted.
    1. Open Services (Start > Search Bar and type services > select the Services listed under the Programs results)
    2. Locate the DigitalSENTRY VideoServer Service, right-click and select Restart.
       
  10. In DS Admin, expand the Cameras folder and select the PTZ camera in the list.
     
  11. The cameras configuration tabs will load on the right, click on the PTZ tab. 
     
  12. Check the box next to Enable PTZ support for this camera
     
  13. Click the drop down menu under "Camera Connected to port" and select the first COM port assigned to the ENC5416 wired for PTZ control.  Select the "Available Address" which matches the camera's configured address.
     
  14. Click Save.
     
  15. Still in the PTZ tab, verify the "PTZ HUD On" is checked/enabled, then left-click drag the mouse pointer in the outer box in the HUD to PTZ the camera.  The center square controls zoom, the boxes on the right control Iris and Focus.

    Note: If the PTZ camera does not move, try the other COM ports available in the "Camera Connected to port" drop down menu.  Also verify the wiring from the ENC5416 to the camera. Another option to try is to reboot the DSSRV.



     

 

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