Remote Alarm Manager, Longtext messages not correctly upgraded can cause the Sigma server to shut down.

Issue

Longtext messages not correctly upgraded can cause the Sigma server to stop.

Product Line

Satchwell Sigma

Environment

RAM

Remote Alarm Manager

Longtext

Server shuts down

Cause

Upgrading of the Longtext messages was not carried out correctly.

Resolution

All new Longtext messages were added correctly, but messages that existed before the upgrade were copied in and not upgraded.

The result of this was that the Sigma server would periodically stop.

When upgrading Sigma from a release earlier than 4.05, ensure that the Longtext folder is present in the Data folder, then run the Sigma upgrade programme.