How to perform a recovery on the DSSRV and DSSRV2 series Network Video Recorder

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

How to perform a recovery on the Digital Sentry SRV series Network Video Recorder

Product Line

Pelco Video Management

Environment

  • Digital Sentry SRV
  • DSSRV
  • DSSRV2

Cause

Software upgrades, Factory Default System, Operating System Corruption  RAID Card drivers

Resolution

Table of Contents
DSSRV2 Recovery Process
DSSRV1 Recovery Process





DSSRV2 RECOVERY PROCESS

       NOTE: If recovery is being run because SSD drive was replaced in a DSSRV2-RAID, refer to How to replace SSD on a DSSRV-RAID for correct recovery process..

  1. If the system is still operational, you can export the current configuration / settings using the DS Backup utility (Start > All Programs > Pelco > DS Backup).
    In order to restore your backup settings after the system recovery, you will need to document the current computer name and IP address of the system to be re-applied after the recovery.

    How to backup/import system configuration settings for Digital Sentry DVR/HVR/NVS?
     
  2. Document the Windows 7 Ultimate Product Key (Top right corner on lid - assuming facing front of unit, upper left corner when looking down on lid from back of unit).  Helps to take a picture using your cell phone which can be zoomed to help with the small values.
     
  3. Insert the Pelco USB Recovery Key into a open USB slot.
     
  4. Restart the System.
     
  5. Verify the unit is booting from the USB key




     
  6. The DigitalSentry Factory Restore option screen will load.

    You will see one of two screens depending on your DSSRV2 model (JBOD or RAID)

    JBOD DSSRV2 configuration option screen



    1 ) Restore Only OS Partition:
    This option will reimage the C:\ partition with factory settings including the operation system.  Recorded video data on the storage drives will not be deleted.
    2 ) Restore System To Factory Default: This option will delete all partitions across both the OS and Data drives during the recovery process.  Recorded video data on the storage drives will be deleted.
    3 ) Exit Menu: Exit the recovery menu if loaded by mistake.



    RAID DSSRV2 configuration option screen



    1 ) Convert ALL Disks To Single: Will delete all data during the recovery process and reconfigure the RAID array to a JBOD configuration.  Each data drive connected to the RAID card will be seen by the OS as a single volume.
    2 ) Restore Only OS Drive: This option will reimage the C:\ partition with factory settings including the operation system. Recorded video data on the storage drives will not be deleted.
    3 ) Convert ALL Disks To RAID-5: Will delete all data during the recovery process and reconfigure the RAID array to use RAID 5. This is the "Restore system to factory default" option for RAID units.
    4 ) Exit Menu: Exit the recovery menu if loaded by mistake.


     
  7. Select the desired option.

    To restore the DSSRV2 to a new out of box configuration
    - JBOD: Restore system to factory default
    - RAID: Convert All Disks To RAID-5


    To restore the OS only and save recorded video
    - Restore Only OS Drive


     
  8. You will be warned and prompted to process.  Select (y) and ENTER.




     
  9. The recovery will now run, eventually providing a percentage of completion  (The recovery process will average 10 - 20 minutes to complete).




     
  10. When finished, remove the USB Recovery flash drive and press any key to reboot.




     
  11. The system will now install device drivers, the unit will reboot again during this process.
     
  12. Eventually the unit will boot to a Windows Setup Up wizard.  Click Next.




     
  13. Re-enter the original computer name, default out of the factory is PC-{serial number}  (Example: PC-AEFG465).
    Click Next.




     
  14. Type in the Windows Ultimate product key (label on top right corner of DSSRV2 lid - assuming facing front of unit)
    Click Next.




     
  15. Click I accept the license terms and then Next.




     
  16. Select the correct time zone and verify Date / Time, then click Next




     
  17. If prompted select the desired network type.




     
  18. The recovery process is now finished, log into Windows to complete the configuration.
    Default password = dsserviceuser




     
  19. If settings were backed up using DS Backup, make sure the computer name and IP address information has been re-entered in Windows, then run DS Backup and restore the settings. 
    In Services (services.msc at search prompt) make sure the DigitalSENTRY VideoServer Service and the DigitalSENTRY Storage Service are set to a 'Startup Type' of Automatic.

    If this a full factory restore, run the DS Quick Setup utility and select New Setup.

 


 


DSSRV1 RECOVERY PROCESS    top

CAUTION!! -
DSSRV1 - The recovery must be run on the same DSSRV hardware which will be in operation, running the recovery on a HDD in a different DSSRV and then moving to the effected DSSRV will result in a boot failure.
 

 

If necessary, perform an orderly shutdown. Make sure the unit is turned off completely.

  1. Insert the USB key into one of the USB ports.

    *Note Ensure that the provided USB recovery has the Pelco label facing up.
     
  2. The RAID controller card does not support Unified Extensible Firmware Interface (UEFI) booting.
     
  3. Perform the following steps if you receive a UEFI message.
    1. Restart the system.
    2. Enter the BIOS by pressing the Delete key repeatedly while the system is starting up, the F2 key may also be utilized to enter system BIOS.
    3. Modify the boot priority in your BIOS for system type
      • JBOD Configuration = 1st Boot  [UEFI: USB FLASH DRIVE]
      • RAID Configuration = 1st Boot [USB: USB FLASH DRIVE]
    4. The computer will restart and you can press any key to continue with the setup.
       
  4. Depending on the system configuration, perform one of the following options:

 

JBOD

 

 

  1. Select one of the following options:
    • Option 1 restores the OS partition only, leaving the video data intact.
    • Option 2 erases all the system drives including all existing video data.
    • Option 3 allows you to exit the recovery process
       
  2. After selecting Option 1, 2 or 3
     
  3. At the “Are you sure?” prompt type “y” for yes to continue or “n” to cancel selection 
     
  4. Click Enter 
     
  5. The Digital Sentry SRV recovery will begin the reimage process, which will display progression statistics
     
  6. Upon completion remove the USB recovery key and press a key to reboot the Digital Sentry SRV unit


 

RAID 5 - Recovery 


Note:  The recovery process will detect if firmware updates of the RAID controller are required
If the RAID controller does not require firmware updates the recovery process will load directly to the Digital Sentry FACTORY RESTORE Option Menu.
If firmware updates are not required proceed to step 7

 

  1. When the unit is turned on, the Warning dialog box appears
     
  2. The recovery process will detect RAID controller Firmware


     
  3. If the RAID controller requires firmware updates press any key when prompted to proceed 
     
  4. After pressing any key the RAID Controller firmware will began to update



     
  5. Upon completion of firmware update the Digital Sentry SRV will completely power off 
     
  6. Power the Digital Sentry SRV unit on to continue the recovery process 
     
  7. After power on the Digital Sentry SRV will display the DigitalSentry Factory Restore options

    • Option 1 converts the system to a RAID 5 configuration.
    • Option 2 converts the system to a single-drive configuration (JBOD).
    • Option 3 exits the recovery process.
       
  8. Select option One to convert All disks to RAID-5
     
  9. At the “Are you sure?” prompt type “y” for yes to continue or “n” to cancel selection 


     
  10. The Digital Sentry SRV recovery will begin the reimage process, which will display progression statistics
     
  11. Upon completion wait until prompt before removing the USB recovery key and press any key to reboot the Digital Sentry SRV unit