Sarix Firmware Upgrade to 1.8.2 Critical Instructions

Issue

Critical Step of RESET prior to upgrading from Sarix Firmware 1.7.4 to 1.8.2

Product Line

Pelco Cameras

Environment

  • Sarix firmware version 1.7.4
  • Sarix firmware version 1.8.2

Cause

i2c bus requires clearing to prevent NAND issues.

Resolution

User must perform a hard reset on the Sarix camera prior to upgrading from firmware 1.7 to 1.8.2. A hard reset requires physical access to the camera.

Click here to view article LL#9315 for hard reset process.