I/A Series G3 Software Drivers Returns

Issue

I/A Series G3 Software Drivers Returns

Product Line

TAC I/A Series

Environment

I/A Series G3 software drivers

Examples: ENC-DRV-MODENC-DRV-MOD-T etc. 

Cause

The wrong software driver was purchased for an ENC-520 and the ENC-520 has been shipped to the customer. 

Resolution

There are no returns on software drivers. A purchase would have to be made for the software driver that is required. 

The existing driver that was wrongly purchased can be re-license for use on another G3 device by purchasing an I/A Series license change (IA-LIC-CHG).