How to reimage a NSM5200 Network Video Recorder using a bootable USB flash drive.

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

The NSM5200 will not boot due to a corrupt operating system. This means the system is not recording and video can not been viewed.

Product Line

Pelco Video Management

Environment

  • NSM5200 Version 2.1.X 

Cause

The NSM5200 needs to be reimaged due to a corrupt operating system. This procedure will reimage the Compact Flash card, returning the unit to it's original factory state.

Resolution

*NOTE: If you wish to completely delete all video and data from the unit,
please refer to LL#11752 [How to recreate an NSM5200/EE500 Array]
and run those steps BEFORE starting with the steps in this article.

 

Before continuing with the following procedure please contact Product Support at 1-800-289-9100 to have the appropriate .GHO image file sent to you.

Phoenix BIOS Settings
Aptio BIOS Settings

Step 1: Download the Ghost32Bootable zip file.

Step 2: Plug in a compatible USB key to your computer and copy any files you don’t want to lose onto your hard drive.

Step 3: Unzip the USB_Bootable_ghost_complete.zip file.

Step 4:  Open HPUSBFW.EXE

      Note: If you receive an error regarding permissions issues, right click the file and select "Run as Administrator"

Step 5: Perform the following steps in the program.

 

  1. Select the correct USB key from the Device drop-down menu.
  2. Select FAT32 as the File System
  3. Select Create a DOS startup disk
  4. Select "using DOS system files located at:" and select the included "dos" folder.
    NOTE: Quick Format will not do a check for bad sectors. See Microsoft's article 302686 for more information.
  5. Click Start.
    NOTE: This will result in losing all data on your USB key.

Step 6: Copy the following (3) files onto your formatted USB key.  Note:  It is important that these files are copied to the root directory of the USB key.

  • autoexec.bat (found inside the USB_bootable_ghost_complete unzipped folder)
  • Ghost.exe (found inside the USB_bootable_ghost_complete unzipped folder.
  • The .GHO file you received from Product Support.  Please contact Endura Support for the ghost image.

Step 7: Plug the USB key into the powered off NSM5200.

Step 8: Turn on the NSM5200 and press the Delete key to get into the BIOS.

Step 9: Adjust the boot priority to boot from the USB key.

  1. Use the right arrow key to get to the BOOT section
  2. Make sure the USB KEY is the #1 on the boot list, and higher than the USB HDD: Generic 2250 HS-CF-USB (your OS drive). You can do this by using the + and  keys on the keyboard.
  3. If the USB Key is in the EXCLUDED FROM BOOT ORDER list, highlight it, and then press the X key.
  4. Press F10 and then press the key to save your changes and exit.

Note: If you are using a newer NSM5200 with an Aptio BIOS, please see the appendix.

Step 10: Reboot the NSM5200.

Step 11: Once the Ghost Program Loads, perform the following.

  1. Select Local > Disk > From Image
  2. Select the correct GHO file. Be sure the select the correct drive to find the GHO file on your USB.
  3. Select the correct target device.
  4. On the partition review screen, continue to press the Tab key until the OK button is highlighted in WHITE, then press the Enter key to start the reimage.  This process can take 4-5 minutes to complete.
  5. When the reimage is complete, remove the bootable USB key and reboot the NSM5200

Step 12: Clear all video.

  1. On bootup, look for the 3ware configuration screen and press Alt+3
  2. Highlight the array and press the Enter key so it is selected. You will see an asterisk (*) next to the array name.
  3. Click the Tab key to change to the bottom menu, then select DELETE UNIT
  4. Press the Enter key, and click the OK button to confirm changes.
  5. Press the F8 key,  then press the key to save changes.
  6. Let the unit reboot normally to recreate the array.


Appendix: How to configure the boot options in an Aptio BIOS

Once inside the BIOS screen, (A) press the right arrow on your keyboard four times, and then (B) highlight USB Device BBS Priorities and press ENTER, as shown below:


Next, select Boot Option #1 and press ENTER. Then, select your USB thumb drive from the list and press ENTER. In the picture below, our USB thumb drive is referred to as a "Generic Flash Disk":

Press F4 to save and exit. Then, press CTRL + ALT + DEL to reboot the system.


Further reading

Also see: How to reimage a NSM5200 Network Storage Manager using a compact flash reader