DigitalSENTRY VideoServer Service stops when a remote PC running DS ControlPoint tries to connect.

Issue

The DigitalSENTRY VideoServer Service stops.

Product Line

Pelco Video Management

Environment

  • Digital Sentry version 7.4.320 and lower
  • DS ControlPoint

Cause

The DigitalSENTRY VideoServer Service will stop when a user is assigned the "Audio Monitor" role and has limited camera access to "All non-covert cameras" or "By Assignment".

Resolution

Install Digital Sentry installer version 7.4.363 or above.

 

For information on downloading the latest version of Digital Sentry software, refer to article: Where can I download the latest version of Digital Sentry software.