Sarix TI series camera displays black border and does not fill up the full viewing screen on the DS Control Point

Issue

Sarix TI series camera displays black border and does not fill up the full screen on the DS Control Point

Product Line

Pelco Cameras, Pelco Monitors, Pelco Video Management

Environment

  • Sarix TI Series
  • DSSRV
  • ENC5416
  • DS Control Point

Cause

  • The resolution on the Sarix TI Series doesn't match the ENC5416 resolution.
  • The Sarix TI Series resolution selection: 640x480 or 384x288
  • The ENC5416 resolution selection: 720x480, 720x240, 352x240 and 176x120

Resolution

The Sarix TI series camera offers a 640x480 or 384x288 resolution. 
The available resolution on the ENC5416 are: 720x480, 720x240, 352x240 and 176x120 which doesn't match with the resolution on the Sarix TI camera.
The closest resolution to choose on the ENC5416 is 720x240.