Master Control will search but export function is not working.

NOTICE

DISCONTINUED PELCO PRODUCT.
This product has been discontinued. For further information please visit pelco.com/support/discontinued-products

Issue

The Blue indicator for export is greyed out.

Product Line

Pelco Video Management

Environment

Master Control version 4.3.1.90

Cause

Operation

Resolution

After searching video the export indicator should be blue and accessible for export options:

If the indicator is greyed out; There are two possible options:

  1. There is not a CD or compatible Disk in the optical drive.  These units use CD-RW blank disks.
  2. There is a restriction upon the logged in account.

To verify and remove restrictions:

  • Click on Setup
  • Drop down and select a user in the User Name Field.
  • Click on the Security TAB
  • If there is a Check Mark in the  Restrict User Functionality Checkbox; There are restriction applied.
  • Uncheck the Restrict User Functionality Checkbox.