How to Re-image a VCD5000 Video Console Display Using a USB Key

Issue

  • Your VCD5000's operating system is corrupt and cannot be repaired by other means.
  • The boot sector of your VCD5000's hard drive is corrupt, preventing the VCD5000 from booting.

Product Line

Pelco Video Management

Environment

  • VCD5001, version 1.5.00.0094 and earlier
  • VCD5002, version 1.5.00.0094 and earlier
  • VCD5003, version 1.5.00.0094 and earlier
  • VCD5004, version 1.5.00.0094 and earlier

Cause

A corrupt operating system or boot sector.

Resolution

  1. Download the VCD5000 Ghost image files > GHO Image.
  2. Download the Ghost executable from this page.
  3. Insert a USB key into your PC.
  4. Double-click on the Ghost32.exe file.
  5. Click OK
  6. Select Local → Disk → From image as shown in Figure 1, below.
    FIGURE 1
    The initial menu in Norton Ghost
  7. Select the GHO file from the list and then choose Open.
  8. Choose your USB key as the destination drive.
  9. Connect a null-modem cable to the VCD serial port closest to the power supply and connect the other end to a PC or laptop. A null-modem cable (also referred to as a serial crossover cable) has female connectors at both ends.
  10. Press your Windows key and the R key at the same time. The Windows key is located to the left of the ALT key on your keyboard.
  11. In the run box that appears, type putty and press ENTER.
  12. Select Serial for the connection type.
  13. Click on Serial under Connection on the left-hand side of the window, as shown in the figure, below.
    FIGURE 2
    The PuTTY configuration screen
  14. Type the following values:
    Bits Per Second: 115,200
    Data Bits: 8
    Parity: None
    Stop Bits: 1
    Flow Control: None
  15. Click on Open.
  16. Plug the USB key into the VCD and then power on the unit.
  17. While the VCD is starting, continuously press the C key (about once every half second for 30-40 seconds) on the PC in PuTTY until GRUB is displayed.
  18. After GRUB has loaded, enter the commands below pressing ENTER after each line:
    map (hd0) (hd1)
    map (hd1) (hd0)
    rootnoverify (hd1,0)
    chainloader +1
    makeactive
    boot
    There must be a space between the word map and (hd0) and between (hd0) and (hd1). Otherwise, the command will be rejected.
  19. After the boot command is entered PuTTY will remain at this prompt and appear frozen for about 5 to 10 minutes. After the re-image completes the VCD will reboot and start normally.