Digital Sentry fails to trigger alarms or zones based on Sarix Adaptive Motion analytics.

Issue

The Sarix camera's "Event Stream" reports and lists adaptive motion triggers properly but DS ControlPoint and the Digital Sentry software does not record or report when the Sarix analytic "Adaptive Motion" is triggered. 

Product Line

Pelco Video Management

Environment

  • Digital Sentry software 7.3.208 - 7.4.320
  • DSSRV 7.3.208 - 7.4.320
  • DS ControlPoint 7.3.208 - 7.4.320
  • Adaptive Motion Analytic
  • Directional Motion Analytic

Cause

Malformed information received causing failure to detect the analytic trigger in the Digital Sentry software.

Resolution

Resolved with Digital Sentry software release 7.4.363.  Install or upgrade to Digital Sentry software version 7.4.363 or higher.

 

Information on where to download the Digital Sentry software, refer to article: Where can I download the latest version of Digital Sentry software.

Information on how to upgrade the Digital Sentry software, refer to article: How to upgrade the Digital Sentry Software Suite on Digital Sentry HVR(s) and NVR(s).