An error occurred while installing the directory service.

Issue

When reloading controllers Continuum reports the following error...

An error occurred while installing the directory service.

Product Line

Andover Continuum

Environment

  • Continuum
  • Alarm Points
  • Error
  • Reload

Cause

A Continuum object is referencing a point in a controller that is offline or that requires a reload.

Resolution

Either reload the controller that owns the referenced point, or restore communication with that controller.