No video when connected to a Sarix series camera through the web browser.

Issue

Using a Web browser connected to a Sarix series Network Camera, h.264 compressed video is not available.

Sarix based firmware will not display video when multiple IP addresses are applied to a single NIC

Product Line

Pelco Cameras

Environment

  • Sarix Series cameras - all models all versions.

Cause

Installation, service, and upgrade.

Resolution

  1. Open the browser, login, and click on the primary stream.
  2. Select the Quick View Stream.

 

If the machine "sees" video; verify PC specifications, Network Configurations, and compatibility for viewing h.264 rendered video.

Open Internet Explorer:

  1. Select Tools > Internet Options from the menu.
  2. Click on the Security tab then click the Trusted sites icon.
  3. The “Enable Protected Mode”option should NOT be checked.
  4. Adjust the Security level slider to Low
  5. Press the Custom Level button and confirm the following settings:
  • Run components signed with Authenticode = Enable
  • Download signed ActiveX controls = Enable
  • Initialize and script ActiveX controls not marked as safe = Prompt
  • Run ActiveX controls and plugins = Enable
  • Automatic prompting for ActiveX controls = Enable
  • Script ActiveX controls marked safe for scripting = Enable

Press the Sites button then add the IP address of the camera (for example: http://10.220.232.100)
Press the Close button.

Finally, the computer hardware may not support video rendering at this level of compression.

  • Upgrade video graphics.
  • Use another machine.

NOTE: Google chrome is not supported.