Magelis Opti PC - Username password wrong

Issue

Wrong username and/or password when logging into Webstation via a Magelis Opti PC

Product Line

SmartStruxure Solution

Environment

  • SmartStruxure
  • Magelis Opti PC
  • Webstation

Cause

Many Magelis are installed with an older Internet Explorer version i.e. IE 6.xx. Webstation requires a higher version of Internet Explorer. Internet Explorer 7 is confirmed as ok, but later versions are recommended.

Resolution

Upgrade the Internet Explorer on the Magelis PC, sometimes this is not possible if it is not permitted to install software on the unit. This can be disabled by going to:

  1. Start > Programs > Accessories > System tools > EWF activator deactivator
  2. Set it as disabled (a reboot may be needed)
  3. Download the new Internet Explorer from Microsoft and install it.
  4. Enable the EWF activator deactivator again.