b3 Controller error log reports 0x00001427.

Issue

Points from on b3 controller will not update on pinpoint graphics. 

Product Line

Andover Continuum

Environment

  • b3
  • 0x00001427
  • HardwareErr__ Bad RTC chip
  • RTC

Cause

Error 0x00001427 denotes a hardware failure of the real time clock. 

Resolution

Return controller to Schneider Electric for repair.