Restore the Endura SM5000 series to factory default

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

Need to restore an Endura SM5000 to factory defaults.

Product Line

Pelco Video Management

Environment

SM5000 all versions

Cause

Information needed to restore an Endura SM5000 to factory defaults.

Resolution

Note: This procedure will reset the SM5000 to factory default which includes the IP address of 192.168.5.10.

  1. Log into Endura Utilities using your admin login [Default username: admin, password: admin]
  2. Right click the SM5000 in Endura Utilities and select SSH into [Default username: root, password: pel2899100]
  3. Enter ./shipprep
  4. When the ship prep is complete, enter reboot to reboot the unit.