Where can the DOS and Utilities disks be found for the CM9700-CC1 Central Processing Unit

NOTICE

POTENTIAL FOR DATA LOSS.
The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure, please contact Product Support Services prior to attempting the procedure below.

Issue

CM9700-CC1 has suffered hardware failure or OS corruption and needs the OS and 9700 program reinstalled.

Product Line

Pelco Matrix

Environment

  • CM9700-CC1 version 9.03.045
  • Windows PC

Cause

It is sometimes necessary to reinstall DOS and or the CM9700 programming because of hardware or software failure.

Resolution

All disks are located in the three ring binder shipped with any new CM9700 system, if these disks are not available follow the steps below.

Step 1: Download the DOS and Utilities disk

Step 2: Extract the folder

Step 3: Execute Dos_Disk_1 by double clicking the file.

Step 4: Enter floppy disk in drive A and press OK to create the disk.

Step 5: Repeat steps 3-4 for the remaining two DOS image files and if needed the Utilities disk.

Step 6: Once finished DOS can be reloaded by inserting the first DOS disk into the CM9700-CC1 and rebooting the unit, allowing the CC1 to boot off the disk.

Note: The latest 9.03.055 executable can be found here if needed