Is it possible to transfer or share existing IP licenses from one DigitalSENTRY system to another?

Issue

Can IP licenses be shared from one DigitalSENTRY to another?

Product Line

Pelco Cameras, Pelco Video Management

Environment

  • DigitalSENTRY Series
  • IP cameras

Cause

  • Splitting existing IP licenses between two or more DigitalSENTRY systems
  • Transferring existing IP licenses from an old DigitalSENTRY system to a new one

Resolution

An IP camera license from one DigitalSENTRY system cannot be used on another DigitalSENTRY system.  In order to share existing IP licenses between two or more DigitalSENTRY systems, order management must be contacted and provided with the following information:

1. Account number
2. Original purchase order for IP licenses
3. Product ID and current license key from both DigitalSENTRY systems
4.Call 1-800-289-9100 then Press 3 for Product licensing.

 

The sales department will have to generate new license keys for each system so that they can be spread between multiple DigitalSENTRY equipment.  The DSSRV comes with 8 free IP licenses.