Error message Send pattern end command to exit displays when programming a PTZ camera using CM6700 Matrix.

Issue

When programming a PTZ camera using a CM6700 Matrix; Display receives error "Send pattern end command to exit".

Product Line

Pelco Cameras, Pelco Matrix

Environment

  • CM6700 matrix all models and versions
  • Spectra PTZ cameras all models and all versions.

Cause

  • Failure to communicate

Resolution

This error causes a loss of higher programming functions with PTZ cameras.

There could be a problem with the Pattern/Preset commands to the camera indicating an issue with Matrix, or Camera.

Issue could be:

Firmware corruption:

  1. Power cycle both matrix and camera.
  2. Reset camera 
  3. Reset matrix

Does the problem occur on other cameras?

YES: Repair or Replace Matrix.

No: Repair or Replace Camera.

Related topics:

How to restore the Spectra IV / IVse to factory defaults using a KBD300A.

How to restore the Spectra Series to factory defaults using a CM9760-KBD Keyboard.

How is the CM6700-MXB2/4 reset back to the factory settings.